Frequently Asked Questions | The Londoner Hotel

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Frequently asked questions

All you need to know about The Londoner Hotel

About Us

What are the contact details for The Londoner Hotel? 

You can reach The Londoner Hotel at +44 20 7451 0101 for phone enquiries and reservations@thelondoner.com for email enquiries.

The Londoner Hotel is a five-star hotel that is part of Preferred Hotels & Resorts’ Legend Collection, offering luxury accommodation, dining and services to guests.

- Whitcomb's, our Mediterranean French restaurant. 
- 8 at The Londoner, our Japanese restaurant and one of London's best rooftop bars. 
- The Stage, one of London's Best Champagne Bars, serving breakfast and afternoon tea. 
- Joshua's Tavern, our gin bar and gastro pub. 
- Refuel, a health bar in the heart of London.

Check-in is from 15.00 and check-out is by 12.00.

Check-in / Stay Policies

Check-in is from 3:00pm and check-out is by 12.00pm, unless stated otherwise on your booking confirmation.

The minimum age required to check in at The Londoner Hotel is 18 years old. Under 18s may stay at the hotel when accompanied by an adult. 

The Londoner Hotel may require a deposit at check-in; please confirm the specific requirements at the time of booking.

Room Features & Services

Accessible rooms are available at The Londoner Hotel to accommodate guests with different needs; please enquire when booking.

In-room amenities at The Londoner Hotel include Vispring mattress, luxury bedding, Smart TV with Google Chromecast, hair dryer, steamer, mini-bar, vanity mirror, and complimentary Wi-Fi among others. 

Yes, complimentary Wi-Fi is available throughout The Londoner Hotel for all guests.

Hotel Amenities

The Londoner Hotel features several on-site dining options, including: Whitcomb’s, serving Mediterranean cuisine; 8 at The Londoner, a rooftop bar serving Japanese cocktails and small plates; The Stage, serving afternoon tea, snacks and champagne cocktails; Joshua’s Tavern, serving cocktails, beers and bar bites; Refuel, serving smoothies and superfood; The Residence, a guest-only area serving international cuisine. 

Yes, The Londoner Hotel offers in-room dining as well as breakfast options to enhance guest convenience during their stay. 

Guests can enjoy a range of wellness facilities at The Retreat, including a pool, cabanas, sauna, steam room, luxury spa treatments, beauty facilities and a 24-hour gym.

Getting Here

Valet parking is available at The Londoner, the cost is £100 per 24 hours, to pre-book your space please contact the concierge directly via concierge@thelondoner.com or +442072510120.

The best way to reach The Londoner Hotel from the airport is by taxi, chauffeur service, or public transport. Specific details can be obtained by contacting the hotel. 

Yes, The Londoner Hotel is conveniently located near various public transportation options, making it easy for guests to explore London. The nearest London Underground station is Leicester Square (2 minutes’ walk).

Guest Suitability

Yes, The Londoner Hotel caters well to business travellers with facilities such complimentary Wi-Fi and meeting rooms for corporate events. Available just for hotel guests, The Residence is a private place to work, relax and meet, offering complimentary snacks and soft drinks and full bar service. Seven large conference rooms and a foyer are available within The Gallery, whilst The Ballroom and The Green Room provide the best luxury event space and wedding venue in London

Yes, the area surrounding The Londoner Hotel is perfect for exploring by foot, featuring proximity to attractions such as Trafalgar Square, Soho and Covent Garden. 

The Londoner Hotel offers 350 luxurious rooms and suites, each appointed to the highest standard. 

The Londoner Hotel is owned and operated by Edwardian Hotels London, a privately owned hospitality group with a distinguished portfolio of luxury hotels, restaurants, bars and spas.

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